Sawnee EMC Receives High Marks on 2016 J.D. Power Customer Satisfaction Study
(Cumming, GA; July 14, 2016) — Sawnee Electric Membership Corporation (Sawnee EMC) announced today that the Cooperative has received high marks in the J.D. Power 2016 Electric Utility Residential Customer Satisfaction Study, release on July 13, 2016. In the Cooperative category, Sawnee is ranked fourth (4th) in the nation with a Customer Satisfaction Index (CSI) score of 741; whereas the average electric utility score nationwide is 680.
Sawnee EMC, based in Cumming, GA, serves approximately 169,000 accounts across its seven (7) county service territory in northeast GA. Sawnee saw its overall CSI score increase by eight (8) points from this same survey conducted by J.D. Power in 2015.
“We feel honored and appreciative of the score our members have given us on this national survey” stated Michael A. Goodroe, President and CEO. “This is due to the efforts of our dedicated staff, who strive each day to make our cooperative one of the very best in the nation; who deliver world class service to our members, often under challenging circumstances”, he added.
Sawnee EMC joins an elite group of just forty‐two (42) electric utilities, recognized for their outstanding performance in the area of customer service, who scored above 700 in this national survey of electric utilities. The survey included responses from over 101,000 electric consumers from all across the U.S.
“Being recognized for our efforts with regard to meeting, and often exceeding, the expectations of our members is very humbling – it means our members appreciate what we do” stated Blake House, Vice President of Member Services. “In addition to this survey, we recently completed our own voluntary Customer Satisfaction Survey and are pleased to report that 95% of our members have a favorable view of us” he adds. Sawnee annually seeks feedback from its members, on a variety of topics, and from the responses develops strategic action items designed to improve overall customer satisfaction and the products and services that it offers.
Sawnee EMC’s focus on its members is nothing new or unique. For over 78 years, Sawnee EMC has delivered reliable and affordable electricity to its members, coupled with world class service.
About Sawnee EMC
Sawnee Electric Membership Corporation is an electric distribution cooperative headquartered in Cumming, Georgia. Sawnee serves electricity to approximately 161,500 accounts in seven (7) counties of greater north Georgia. Sawnee’s assets exceed $524 million, with energy sales of 3.6 billion kWh and annual revenue of $354 million. With a team of approximately 305 dedicated professionals and over 10,150 miles of distribution line, Sawnee stands ready at all times to meet the needs of its members/owners. SEMC strives daily to live up to their motto…
This institution is an equal opportunity provider and employer