Sawnee EMC Offers Customer Service Via Text Messaging
(Cumming, November 1, 2016) - Sawnee Electric Membership Corporation (Sawnee) announced today that it has deployed a “new” cutting edge service that will allow its members to seamlessly engage, via text messaging, with a Customer Service Representative at its headquarters in Cumming, Georgia.
This new offering complements Sawnee’s existing customer service communication channels such as online chat, email, and Sawnee’s online account management portal known as SmartHub. With text messaging added to the current means of member engagement, Sawnee members now have more tools than ever before to quickly and easily communicate with its staff to address their electric service needs.
Sawnee members can use their smart phone or tablet to text message the Call Center to obtain account information such as a billing due date, account balance, or report an outage, as well as many other actions.
The text messaging capability launched on November 1st and members can text to (678) 999-8124.
Sawnee’s staff is committed to providing safe and secure interactions on all communication platforms, and, as such, members are encouraged to have their account number, service address or other means of verifying an account available before beginning a text session.
“We have heard from our members on countless internal surveys that they wish to communicate with us via text,” states Blake House, Vice President of Member Services. “This new feature being deployed in our Call Center is just another opportunity for our staff to meet the ever changing needs of our members; especially our younger demographic who prefer to text instead of speaking with us on the phone.”
Sawnee EMC members will be able to communicate with Sawnee via text during normal and extended operating hours of its Call Center, which are posted under the “Contact Us” section at www.sawnee.com.
Members who choose to utilize text messaging with Sawnee will be subject to standard messaging rates as per their provider.
To learn more the many value-added services that Sawnee offers, visit its web site at www.sawnee.com.
About Sawnee EMC
Sawnee Electric Membership Corporation is an electric distribution cooperative headquartered in Cumming, Georgia. Sawnee serves electricity to approximately 161,500 accounts in seven (7) counties of greater north Georgia. Sawnee’s assets exceed $524 million, with energy sales of 3.6 billion kWh and annual revenue of $354 million. With a team of approximately 305 dedicated professionals and over 10,150 miles of distribution line, Sawnee stands ready at all times to meet the needs of its members/owners. SEMC strives daily to live up to their motto…
This institution is an equal opportunity provider and employer.