Residential FAQ's

I am moving into your service area. How do I obtain service?
You may visit our main office in person or contact our Customer Service Center by telephone (770) 887-2363.

Are there any deposits when obtaining service?
The level of deposit as outlined in Policy 307, Service Security Deposit - Residential, is based on the "score" a new member receives when requesting service. The "score" refers to the "Unique Energy Industry Credit Scoring System" that is utilized by Equifax. A signed membership application is also required.

Are there any fees when obtaining service?
The base non-refundable construction fee for temporary service is $160.00. There is a $40.00 next day service fee for re-connection of an existing meter, and there is a $5.00 membership fee for new members. Same day service, long line extensions, and underground service may have other additional fees. Request that the field representative for your service identify any additional fees.

I am moving. How do I transfer my service to another address?
You may contact our Customer Service Center by telephone (770) 887-2363

How do I change incorrect information you have about me?
You may contact our Customer Service Center by telephone (770) 887-2363

How do I get Sawnee to check my service, trim trees, perform maintenance or other things?
You may contact our Customer Service Center by telephone (770) 887-2363 or email us at customerservice@sawnee.com.

How do I get information about how to reduce my energy cost?
You may contact our Customer Service Center by telephone (770) 887-2363 or ask our energy expert (marketing@sawnee.com).

What other rates are there for my home?
Sawnee has a few rate schedules applicable to residential homes. You may visit our website or contact our Customer Service Center by telephone (770) 887-2363 to inquire.

Can I use text messaging to communicate with Sawnee?
Yes, you can text Sawnee EMC’s Customer Call center at (678) 999-8124 during the normal and extended operating hours of the call center.

Does Sawnee work on equipment inside my home?
Sawnee maintains and repairs all items up to the meter. We recommend seeking a licensed electrician to review any concerns about inside wiring.

I have a unique question and need individual help, what do I do?
You may contact our Customer Service Center by telephone (770) 887-2363 or email us at customerservice@sawnee.com.