CUMMING, GA – Recently, Sawnee EMC completed its annual membership-wide customer satisfaction survey. Over 150,000 Sawnee EMC members were asked to complete the survey; either online, via an email invitation, or with the printed postcard insert in their May billing statement. The responses received from the membership were then sent to the developers of the American Customer Satisfaction Index (ACSI), which measures customer satisfaction across multiple industries throughout the United States.
For 2019, Sawnee EMC received an ACSI score of “93”, out of a maximum score of 100. This score is in the wake of Sawnee’s J.D. Power award as highest in customer satisfaction among electric cooperatives in 2018. As a not-for-profit electric cooperative, Sawnee operates for the benefit of its member-owners and this business model allows its staff to make member satisfaction a top priority.
Sawnee’s ACSI rating tops all publicly measured 2019 investor-owned utility scores to date, placing Sawnee 18 points higher than the cooperative utility score of 75, as well as 20 points higher than both investor-owned-utilities and municipal utilities of 73, per the 2019 ACSI Utility Sector Report. Additionally, the year’s ACSI data shows that Sawnee EMC remains at the top tier of customer satisfaction, with only 13 other electric cooperatives in the nation receiving a score over 90 thus far.
Michael A. Goodroe, Sawnee EMC President and CEO, states “The ACSI provides a unique benchmark and measure of our member’s satisfaction. Our score further demonstrates that Sawnee EMC exists to serve its members and provide reliable, affordable and safe electricity every day. We strive to accomplish that goal with one of our greatest assets - our knowledgeable staff and their dedication to member satisfaction.”
Questions about Sawnee’s 2019 ACSI rating can be directed to Ms. Mandy Love of Sawnee EMC.
About Sawnee EMC
Sawnee Electric Membership Corporation is an electric distribution cooperative headquartered in Cumming, Georgia. Sawnee serves electricity to approximately 180,981 accounts in seven (7) counties of greater north Georgia. Sawnee’s assets exceed $720 million, with energy sales of 3.7 billion kWh and annual revenue of $355 million. With a team of approximately 330 dedicated professionals and over 11,373 miles of distribution line, Sawnee always stands ready to meet the needs of its members/owners. SEMC strives daily to live up to their motto…
“At Sawnee EMC, We’re More Than Electricity, We’re Service”.
This institution is an equal opportunity provider and employer